Customer service dashboard

What’s this dashboard for?

Our Customer Service dashboard is displayed prominently in our workspace so the team have a live view of the service levels we’re delivering across our channels. This helps uCSAT by channels keep up our high standards and take action if we’re slipping in a particular area.

Focus area

CSAT by channel, first response time, customer feedback, zendesk tag count, search refinements

Who looks at it?


How often?

Every day

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