Support team leaderboard dashboard

What’s this dashboard for?

This dashboard has live leaderboards that show how different teams and individuals are working towards monthly goals. We have a sweepstake going between our offices over which team can dominate all areas of our support, so it’s a powerful way to spark a bit of friendly competition. It also improves transparency across all the teams about who’s doing what, and reminds everyone of the goal we’re all contributing to.

Focus area

CSAT by agent, solves, top Linkers, top Creators

Who looks at it?


How often?

every day

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